Accessing and Understanding Account Credit
Account credit can be added to your Lone Star Data Ranch account for use toward future invoices, making it easy to manage payments and avoid service interruptions. Here’s how to view, add, and apply account credit in the Client Area.
Step-by-Step Guide to Viewing Account Credit
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Log into the Client Area
- Go to the Lone Star Data Ranch Client Area.
- Enter your email and password to log in.
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Navigate to Billing
- From the dashboard, click on Billing in the top navigation menu.
- Select Account Credit (or a similar option) to view your current available credit balance.
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View Credit Balance
- On the Account Credit page, you’ll see the total balance available for future invoices.
- Any account credit will automatically be applied toward unpaid invoices until the balance is exhausted.
Adding Funds to Account Credit
To add funds to your account credit:
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Go to the Add Funds Section
- In the Billing section, select Add Funds.
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Enter the Amount
- Specify the amount you wish to add to your account credit.
- Note: Some minimum and maximum limits may apply to added funds.
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Complete the Payment
- Choose your payment method and follow the prompts to complete the transaction.
- Once processed, the funds will appear as credit in your account, ready to be applied to upcoming invoices.
How Account Credit is Applied
- Automatic Application: When an invoice is generated, any available account credit will be automatically applied to reduce or fully cover the invoice amount.
- Partial Payments: If the available credit is less than the total invoice amount, the remaining balance will be due. You can then pay the remaining amount manually.
- Unused Credit: Any remaining account credit will stay on your account and can be used for future invoices.
Common Uses for Account Credit
- Prepayment for Future Services: Useful for clients who prefer to pay in advance or want to ensure funds are available for renewals.
- Applying Refunds: If a service is canceled or refunded, the amount may be returned to your account credit balance for future use.
Troubleshooting Account Credit Issues
- Credit Not Applied: If account credit isn’t automatically applied to an invoice, confirm that there is a sufficient balance. If the issue persists, contact our support team.
- Refunds to Account Credit: For questions about refunds and how they are applied to your credit balance, refer to our Refund Policies or reach out to support.
By following these steps, you can easily view, add, and manage account credit in the Lone Star Data Ranch Client Area. For further assistance, feel free to contact our support team.
